OVER 25 YEARS OF EXPERIENCE WORKING AS A PROFESSIONAL HOSPITALITY

Provided exceptional customer service, ensuring guest satisfaction and repeat business. Managed and delegated tasks to a team of staff members for smooth operations. Maintained a clean and organized work environment, complying with hygiene and safety standards. Handled guest inquiries and resolved complaints promptly and professionally. Collaborated with kitchen staff to ensure efficient service and timely delivery of food and beverages. Developed and conducted training programs for new employees. Proficiently used point-of-sale (POS) systems for accurate transactions and financial record keeping. Assisted in planning and executing special events with high guest satisfaction. Managed inventory, monitored supplies, and placed orders to minimize waste and cost. Exceeded sales targets through effective upselling and suggestive selling techniques.